Frequently Asked Questions

It is the sole responsibility of the Customer to read and understand Platinum Islands Express Purchasing & Purchasing Order Agreement.

Customers must supply complete & accurate information on each PO (Purchase Order): Make, Model & No. of items to be purchased.

Verify all fields before submitting your PO (Purchase Order).  

Platinum Islands Express will not assume liability for any uncompleted & incorrectly submitted PO (Purchase Order)

A standard service charge fee of $5.00 USD will be applied to each PO totaling up to $70.00 USD.

Purchases exceeding $70.00 USD in value are subjected to 4% Bank Charge and 5% Service Charge Fee.

Insurance coverage if offered from the seller is mandatory for all electronic purchases. (video games, tablets etc.)

Full out your PO, once submitted you will receive an email confirmation and update on your purchase request within 24 hours.  

                                                                          **Pick-up cost may Apply if packages qualify for pickup**

December Shipping Deadline

Each year, we set a shipping deadline to give your packages the best chance to be available locally before Christmas. This deadline is normally around the end of the first week in December.

 

Will packages still be shipped after the first week in December?
Yes, we will continue shipping packages received throughout December. However, this deadline is a buffer to help manage holiday delays.

 

Why do you need extra time?
December shipping sees significant increases in volume, affecting processing times at our  warehouse, with airlines, Customs, and our local team. With the added volume, even a single flight delay can have a compounding effect, so early shipping is wise to accommodate possible delays.

 

What are none purchasable items?

  • Perishables ( fruits, veggies, frozens )
  • Hazardous
  • Drugs 
  • Guns & Ammunition 
Which hazardous items are NOT allowed via regular Air cargo?

The following items cannot be shipped under regular air cargo services:

  • Lithium batteries exceeding 10Ah
  • Batteries exceeding 100Ah
  • Hoverboards and self-balancing devices
  • Corrosive liquids
  • Carbon dioxide (CO₂) or oxygen canisters
  • Butane torches (including kitchen torches)
  • Matches and lighters
  • Fireworks or pyrotechnics
  • Gender-reveal cannons or smoke devices
  • Fire extinguishers
  • Automotive airbags

What about the other shippers who actually deliver to you?
US carriers  may mark packages as “Delivered” when they are scheduled to deliver to us. in some cases , this can happen days prior.  Our processing can only begin when we physically have your package/s . Understandably, this wait-time can cause some uncertainty, but rest assured  you will updated from us  when we physically receive your package/s.

In cases of items being marked delivered and not actually delivered to us, you must resolve directly with the supplier. 

US  carriers may mark bulk shipments (containers + truck-loads) as “Delivered” at drop-off, but offloading and processing at our warehouse can take up to 5 days before we’re able to update the status to “Received ” 

Thank you for your understanding and cooperation as we work to get your packages to you as quickly as possible.

Payment Methods

What payment methods do we accept?

Card, Cash, Zelle or Paypal 

All home deliveries must be paid in full before items are scheduled for delivery.

You must present your Platinum Islands Express Account # and ID when visiting our office to submit a payment.

 

Can I pay online? Yes you can

  • 1. Login to your Platinum Islands Express account on our mobile device or website.
  • 2. Add your card to your secure wallet.
  • 3. Click the Pay Now button.

Online payments are made in US Dollars and will appear on your credit card statement as “Platinum Islands Express”.

Be sure to confirm your bank’s terms and conditions for online transactions as some payment cards may incur additional fees.

Coverage tier

Include: loss/damaged item/s that opted out of insurance will get a maximum reimbursement of $75 USD

Declared valued rules

  1. A declared value is required for each item. If  receipts are not provided, a default value of $75 USD applies.
  2. Declared values must be truthful, false declarations voids coverage.
  3. P.I.E In-house insurance caps at  $1,000 USD. Values exceeding $1,000 USD , additional insurance can be purchased.
  4. Items valued at $2,500 USD and above require additional documentation – Electronic Export Information (EEI) – for US Customs. This incurs a $30 USD fee which will be added to your final invoice.